Answers to frequently asked questions Can't find the answer you're looking for? Our technical department is available 24/7 to assist you in an emergency
(66) 2 136 2929 ext. 3 . For inquiries regarding pricing or services, please contact
hello.th@cartrack.com .
How often do vehicle locator of CARTRACK GPS need update?
Updating of vehicle coordinates a combination of event and time changes, such as:
What will happen if it is outside mobile phone network area, vehicle tracking is still working?
When being out of mobile signal area, Cartrack's GPS devices retain up to 5,000 records of vehicle events and locations. The data saved in the memory unit of the GPS device is saved up to the server when the device is back to the area with mobile signal. The data will then be processed as well.
Fuel monitoring. How accurate is CARTRACK's fuel level monitoring graph? How does it work?
Fuel Theft in Thailand rate is highly increasing in commercial trucks with fuel tanks of 250 liters or more. Cartrack tabs the sensor to the cable of fuel tank float valve. Therefore, the accuracy will be about 95%, Cartrack needs to know the volume and shape of the fuel tank. After that, there are two options to calibrate the parameters to form an fuel graph. Option one, have Cartrack team pump fuel in and out to measure the voltage at the low-maximum oil level for 3 rounds, which will take a few hours. Or option two, if you are unable to pump fuel in and out for any reason, you will be asked to have a wait-up to the warning light (minimum) and fill it up (maximum level) for 3 rounds as well.Do not refuel when the fuel level in the tank is in half or not full because the initial parameter readings will be completely distorted.
How does DID (Driver ID) work?
Some vehicle that is reserved for some particular drivers, CARTRACK will use driver ID tag reader in the vehicle. When the driver taps their ID tag on the reader, the information is sent to the CARTRACK system to allow the engine start. If the ID tag is not set or an ID tag signal does not match, the reader will give a warning sound until it is correct.
What variables does Cartrack use on driving behaviour alert?
a) Hit the brakes hard at 0.4G.
What does signal light indicating driver behavior mean?
Red – Risky behavior, warning required.
Does the mileage of CARTRACK system match the car mileage?
They are not always matching because the mileage on the CARTRACK fleet system counts when the GPS-satellite can track movement of vehicle. Measuring with satellite signal far from the earth's surface can cause a deviation of 2-3% from the actual vehicle mileage.
How to correct these different mileage numbers?
Once a year, contact CARTRACK customer service center to provide the current mileage of the car. Cartrack will record the numbers through the cloud system to resynchronize.
What to do if you want the mileage on the CARTRACK fleetweb matching the car mileage?
The two mileage points can be matched using the CAN bus system.
Is there a spare battery in a GPS device? How long does it last?
GPS devices are usually powered by car batteries. In case of GPS device's backup battery is used, the GPS device will last 4-5 hours in an active mode.
How accurate of vehicle location is?
+/- 5 meters
Fleet tracking is the management system using GPS to monitor the activity of tracked assets which are cars, trucks, field workers as well as equipments. Vehicle tracking uses telematics technology to collect data from vehicles counted as assets. All data will be collected in real-time (while in use). This is very useful for managers who need data for strategic operation decision (for example, which vehicle will be assigned the jobs, where is the nearest crane, how many eletricity generators do we have on the site, route planning for work, etc).
I'm not very good at technology. Is it easy to use?
We work hard to make our software look aesthetic, user-friendly, and focused on helping you get things done. When you join us, you will be guided in every step with a onboarding program for new users, and access to plenty of training if you need more. We also have a local support team that can help you either by phone or by email. Our software is of quality with many features, but also designed to easy to use and give the quick result for everyone.
Do I need expensive computer hardware?
No. All you need to use our software is a computer that can connect to the Internet using a regular web browser, or you can choose to use a device such as a smartphone, whether Android or iOS, you can access important information about managing your vehicle and your assignments.
Do I have to check the report at the desk every day?
Only if you need it. Our software offers a wide range of options for managers, including mobile apps and notifications sent directly to your phone. You'll have access to a lot of important information about the performance of your fleet in real time, or you can look back whenever and wherever you want.
HOW IS CARTRACK FLEET TRACKING SOFTWARE DIFFERENT FROM OTHER GPS COMPANIES'?
Plenty of GPS companies sell only trackers. It means if you need something else, you need to start over in supply, whether it is driver authentication, route managing, reviewing data, and much more, which takes you the time to find other companies with these solutions.
What will my drivers repond to GPS tracking?
In this case, it largely depends on why you want to use it and how you explain it to them. If you want to use it to improve business efficiency, safety and security, which helps employees work more smoothly remotely, use fewer documents, make fewer calls, most employees will experience these.
What to do if my needs change?
We understand that your business keeps growing, so our software needs to adapt and be flexible across all platforms to meet changing needs.
